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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Copilot related clarif...
Customer experience | Sales, Customer Insights,...
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Copilot related clarifications

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Posted on by abhishek_255 1,614
Hi,
 
I have enabled Copilot in one of the Custom MDA app. I noticed two copilots with options: "Copilot Chat" and "Ask a Question" / "Write an Email." Could you please explain the difference between these two Copilot and its features?
 
   
 
Also, could you suggest how I can enable Copilot Chat feature (as shown in the first screenshot) in the Customer Service Hub?
 
Thanks,
Abhishek
Categories:
Microsoft Dynamics CRM
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