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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Emails in S&S Soci...
Customer experience | Sales, Customer Insights,...
Suggested answer

Emails in S&S Social Pane displaying HTML Code

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Posted on by TECPO 5

Recently emails displayed in the Social Pane of Service & Cases are showing HTML code rather than the formatted message

Social-Pane-emails-with-HTML-code.PNG

Users spend additional time opening the emails to view the content, rather than scrolling through the pane as they used to do.

Is there a known cause at Outlook or D365, and how can we stop the HTML code from displaying here?

Cheers

  • Zap Objects Profile Picture
    Zap Objects 919 on at
    RE: Emails in S&S Social Pane displaying HTML Code

    You could also try out Zap Email Reader Solution for better Email Reading Experience in Dynamics 365!

    For more details refer: https://zapobjects.com/apps/zap-email-reader/ (Works with CRM 2016 as well as D365)

    Here is the screenshot of "Email Reader" embedded to Account form:

  • SonaliA Profile Picture
    SonaliA 40 on at
    RE: Emails in S&S Social Pane displaying HTML Code

    Thank you all!

  • Paul_Owen Profile Picture
    Paul_Owen 2,027 on at
    RE: Emails in S&S Social Pane displaying HTML Code

    Hi, could be a good reason to switch to the new Unified Interface as it displays correctly there and you'll be forced to switch soon anyway (assuming you're online)

    Regards

    Paul

  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 on at
    RE: Emails in S&S Social Pane displaying HTML Code

    Hi Partner

    This is a known issue after recent upgrade in the CRM, MS team is working on this to get this issue fixed. You can raise a MS ticket to get the current status for wait for a while till it gets fixed.

  • SonaliA Profile Picture
    SonaliA 40 on at
    RE: Emails in S&S Social Pane displaying HTML Code

    Hello,

    I am going through the similar issue. I am pulling the CRM Entity activity data using API and the email description comes in with html/css code. I would really appreciate if anyone has some insight on this issue.

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