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Customer experience | Sales, Customer Insights,...
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Issue with Forward Slash '/' in UpsertMultiple Payload

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I'm currently encountering an issue while attempting to perform an UpsertMultiple operation in Dynamics CRM using the following payload:
 
Upon investigating the issue, I stumbled upon a similar discussion thread on the Dynamics community platform (https://community.dynamics.com/forums/thread/details/?threadid=70843bb7-69dc-492a-a737-a30480c9f9ff), which suggested replacing the forward slash '/' character with %252F e.g. 'CLT-W506%252FSEE'. 

While this workaround successfully resolves the error, it results in the data being saved as 'CLT-W506%2FSEE' instead of the desired 'CLT-W506/SEE'.
 
Could someone kindly provide assistance on how to address this issue? Any guidance or insights would be greatly appreciated.
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  • Suggested answer
    Dengliang Li Profile Picture
    Microsoft Employee on at
    Issue with Forward Slash '/' in UpsertMultiple Payload
    Hi,
     
    According to the Microsoft documentation.
     
    Related links.
     
     
    After testing, you can have a forward slash in the playload value of CreateMultiple Action and UpdateMultiple Action.
     
    Therefore, you can use both of these methods instead of UpsertMultiple when the slash is included in the playload value.
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     

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