Merging of contacts does not merge marketing insights data

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Posted on by MaSc4Crm

Hi guys and happy new year.

We have merged a lot of contacts, because they werde duplicates.

Unfortunately the marketing activities from Customer Insights Journey have not been merged yet.

Answer by Mircosoft to our case:

As discussed, during the merging of two contacts, marketing insights data does not transfer to the active contact. This is the expected behavior of the system.

Unfortunately, there is no workaround available to mitigate this behavior. If you require further assistance, I recommend reaching out to advisory support.

Does anyone has a solution/workaround for this?

Regards,
Martin

Categories:

Dynamics 365 Customer Insights - Journeys

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MaSc4Crm 6 on at

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Merging of contacts does not merge marketing insights data

@@GO-03011609-0: How did you solved your problem?

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GO-03011609-0 10 on at

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Merging of contacts does not merge marketing insights data

I've had the same problem and same response from Microsoft a few months back.

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