Remote Assist HoloLens update 312.2212.08003.0

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Posted on by DavePinch

Hi all,

We have updated the Remote Assist HoloLens app to fix an issue causing the app to unexpectedly shut down for some EU customers. The new version number is 312.2212.08003.0. If you experienced this issue, please update your app and try again. It is not necessary to update the Remote Assist solution or other apps. If you still experience the issue, please let us know so we can investigate and get you unblocked.

Dave (PM on the Mixed Reality Apps team)

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Remy Rouinvy 243 on at

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RE: Remote Assist HoloLens update 312.2212.08003.0

Hi David,

We have discovered a problem with the new version, we are unable to use bluetooth headphones in communication with Remote Assist.

Everything else works fine (even Remote Assist sounds) but no communication.

We have tested with different HoloLens 2 and different bluetooth headphone, always the same result.

The only solution we have found so far is to install a previous version (302.2102.2003.0)

Kind regards,
Haig Liu Microsoft Employee on at

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RE: Remote Assist HoloLens update 312.2212.08003.0

Hi DavePinch,

Thank you very much for your information.
Remy Rouinvy 243 on at

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RE: Remote Assist HoloLens update 312.2212.08003.0

Hi David,

Thank you very much for this update, we will test it as soon as possible and tell you if everything is working fine.

Kind regards,