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[Trouble Shooting]Exception 'Exception' occured while acquiring token:

Hi guys,

I am getting the below error whenever the workflow tries to reopen the case.

Can somebody help me resolve this issue.

Exception 'Exception' occured: Exception while acquiring token: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Unexpected HTTP code returned by TPS (Trusted Publisher System) for 'publishers.crm5.dynamics.com/.../challenge', Expected: 401, Actual: ServiceUnavailable (Fault Detail is equal to Exception details: ErrorCode: 0x80040216 Message: Unexpected HTTP code returned by TPS (Trusted Publisher System) for 'publishers.crm5.dynamics.com/.../challenge', Expected: 401, Actual: ServiceUnavailable TimeStamp: 2023-02-08T06:27:54.0000000Z -- )., CorrelationId: 9b5acbfa-2d98-455e-8d32-5ed93abb25bf

Hi Jessica Su,

A number of possible reasons exist here:

First of all, the "Expected: 401, Actual: ServiceUnavailable" error points out that the problem is related to the server.

http://dynamics365ax2012.blogspot.com/2018/05/how-to-troubleshoot-service-in.html

Next, about the other error 0x80040216 I didn't find the reason, maybe it's because of the version issue maybe not.
You can try to solve it by removed editable grids both on the entity throwing the error and the other entity in the solution that was enabled for editable grids.

"CorrelationId: 9b5acbfa-2d98-455e-8d32-5ed93abb25bf" can help you find which workflow is in error. of course I think you have found it.

If none of the above helps you, I think the problem may lie in the design of the workflow.

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