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Customer experience | Sales, Customer Insights,...
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Sequence not progressing to the next step

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Posted on by 15

Hello all, 

So I have a sequence set up in Dynamics to send out emails to clients automatically, if they click the link then it creates an activity for me and if no lonk is lick then its suppose to wait a few days and send them another email. However the "no" section (if link is not clicked) is not being progressed to. I ahve to go into sales accelerator and complete the first activity. Can you tell me what is wrong here? I have over 200 leads and I'm currently having to manually go through and click next step on all of them. I cant mass "next step" either.

  • K411 Profile Picture
    K411 15 on at
    RE: Sequence not progressing to the next step

    pastedimage1648841330812v1.png

    This does not exist in my power automate tenant. I'm not sure why

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Sequence not progressing to the next step

    Hi K411,

    You can refer the following link to check how to create adaptive sequences:

    Use adaptive sequences to define conditions (Sales Premium) | Microsoft Docs

    And could you provide some related screenshots about your sequence.

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