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Unable to Create/Resolve Cases - missing prvReadIncident privilege

Hi I have to create new records in accounts from the data obtained from Business central. A plugin is created to read the data obtained from BC and update the fields of Main form on account. In QA environment it is working fine but while deployed the same solution into live environment, it is throwing the following error. Can you please help me how to fix it.

The User has system administrator access along with other roles for which I have provided access to all roles for "user settings" and "Virtual Entity Data Source".

Error:

Principal user (Id=4a275a74-5aff-eb11-94ef-002248237a3e, type=8, roleCount=3, privilegeCount=112, accessMode=4), is missing prvReadcre78_paymnentterms privilege (Id=d4134a84-c10e-4cc2-b6b8-13c68c3c13e2) on OTC=10308 for entity 'cre78_paymnentterms' (LocalizedName='Payment Term'). context.Caller=4a275a74-5aff-eb11-94ef-002248237a3e. Or identityUser.SystemUserId=742adbd4-b06c-4ee9-90d2-93c526bee478, identityUser.Privileges.Count=3686, identityUser.Roles.Count=0 is missing prvReadcre78_paymnentterms privilege (Id=d4134a84-c10e-4cc2-b6b8-13c68c3c13e2) on OTC=10308 for entity 'cre78_paymnentterms'

I am struggling to figure out how a system administrator could not have adequate permissions with this issue. Anybody have any ideas how to approach resolving this? Please help me

Can you confirm that the user account that has the GUID 742adbd4-b06c-4ee9-90d2-93c526bee478 is indeed a SysAdmin account?

Is it possible the user account with GUID 742adbd4-b06c-4ee9-90d2-93c526bee478 is an app user or some kind of azure or impersonation account that doesn't really have access to the correct entity?

Usually, when this type of issue occurs, that is what is happening and the first step in identifying the root cause is to use something like xrmtoolbox and query the system user entity by GUID 742adbd4-b06c-4ee9-90d2-93c526bee478 to see what the actual user is that does not have access.

I am guessing user GUID 4a275a74-5aff-eb11-94ef-002248237a3e is your SysAdmin account, but I am interested in the user with GUID 742adbd4-b06c-4ee9-90d2-93c526bee47 based on the message.

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