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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Cancel Payment Button ...
Microsoft Dynamics AX (Archived)

Cancel Payment Button on Customer Transaction to put the amount in Bridge

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Posted on by binitshah 660

Dear All,

We are facing one issue in our implementation.

We are using bridge functionality and hence all the payments we receive currently goes to the bridge.

Somehow some payments do not get cleared and hence we need to cancel these payments. We use the cancel payment button the customer transactions form. This reverses the transaction but do not put the reversed transaction on the bridge.

Is this a bug or designed as is?

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  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Binit,

    Can you provide some more details on what was posted when the payment and the cancellation was made and how you identified the pending amount on the bridging account? I believe some accounting figures and/or screenprints might help.

    Best regards,

    Ludwig

  • binitshah Profile Picture
    binitshah 660 on at

    Dear Ludwig,

    Thank you for the prompt reply, however after thorough investigation into the system we have found that the user had made 2 different payments with the same payment reference number and had canceled one payment. Due to this there was a confusion as to which is still in the bridge.

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Binit,

    Good to hear that you have found the underlying reason for this issue. To avoid something similar in the future - especially potential double payments - probably think about implementing an adjustment that checks the payment reference number for duplicates.

    All the best,

    Ludwig

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