I set up a case creation rule to have all emails sent to a specific email address create cases. This is working well except for if the email is sent to itself.
In other words if the incoming email is test@test.com for the mailbox and we sometimes have emails that send to itself:
From test@test.com to test@test.com
For these the email record creates but it won't create a case. I cannot find a setting anywhere to allow this. Is this a limitation of CRM?
Hi,
We can add an rule in the Record Creation and update Rule where from(email) equals to queue email address as show below-
post which active the rule and when an email is sent from the same queue mailbox it will create case using the rule-
Hope this helps!
Regards,
Venkatesh N
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André Arnaud de Cal...
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