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How can I set up O365 to work with GP 2018 Email?

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Posted on by Community Member

Hello,

So recently we made the change to O365 and after our GP was throwing the error, "Either there is no default mail client or the current mail client cannot fulfill the message request".

I changed the HKEY and now it prompts me to sign into Exchange after I do a "send to" on GP. We do not have exchange anymore since we are now on O365, but I have tried several different credentials and have gotten nowhere.

There has to be something I am missing, I just don't know what it is. Would anyone be able to assist me or have possible ran into this same issue before?

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Community Member on at

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RE: How can I set up O365 to work with GP 2018 Email?

Thank you for the response.
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Margi Jandro on at

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RE: How can I set up O365 to work with GP 2018 Email?

Hi Connor,

Thank you for your post. Email issues can be diverse and some a little tricky. One size resolution sometimes does not fit all. Here are some links for you to start with and use as a reference.

Dynamics GP Email Troubleshooting Guide - Dynamics GP | Microsoft Docs

(+) Exchange Emailing inside Dynamics GP - Microsoft Dynamics GP Community

(+) Exchange Online O365 Emailing inside Dynamics GP - Microsoft Dynamics GP Community

Easy way to collect fiddler log | Microsoft Docs

If you need further help with this issue, I recommend you open a case with Microsoft Support to help you with your specific issues.

Thank you,

Margi Jandro

Microsoft Support