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Customer experience | Sales, Customer Insights,...
Suggested Answer

Sending a survey via power automate

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Posted on by 387

I have followed the directions here:

Send a survey by using Power Automate | Microsoft Docs

Everything completed successfully in Power Automate.

Even in Dynamics the Customer voice invites shows survey status as sent.

But I never received it?

Anything I am needing to add extra?  Where does the email actually come from Dynamics?  or Forms?  Or do I need to add in my flow?

Thanks,

Terry

I have the same question (0)
  • Suggested answer
    Welly Lee Profile Picture
    on at

    Mattw112b -- the email should come from surveys@email.formspro.microsoft.com -- it may take a few minutes depending on if there are lots of email in the queue. If you still have not receive it after a few more minutes. Please send the survey link to customervoice@microsoft.com and we will take a look.

  • Mattw112b Profile Picture
    387 on at

    Thanks, It's been an hour.  I'll send you the link.

  • Mattw112b Profile Picture
    387 on at
    [deleted]
  • Welly Lee Profile Picture
    on at

    Can you try again and cc welly.lee@microsoft.com. Thanks.

  • Mattw112b Profile Picture
    387 on at

    done

  • Mattw112b Profile Picture
    387 on at

    The issue turned out to be a cisco spam tool my IT uses.  Thanks Welly for the help.

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