Generate payment button is deactivated on customer payment journal

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Posted on by Johnny

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Hello,

On Customer payment journal, Generate Payments button is deactivated.

I could not find any reason for it.

I thought, maybe workflow, which was active, but I have deactivated the workflow itself. Also removed it from the Journal Name setup.

I have also tried to see the code. The name of this button is "buttonCreatePayment", which has Auto declaration property set to yes in VS. But there is no Enable / Disable code for this button in Form methods or in FormAdaptor classes. I could not find any other class where it may be mentioned (Find references gives 0 results).

Is there any way to see where it is being deactivated? Or do you know any parameter that could be causing it?

P.S. in our live system, it works as expected, but on our development machine when we create payment journal same we have this problem. (Data is bit older on dev machine, so maybe some parameter is missing)

Thanks!

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

For me in standard version, it is coming even there is no method of payment, please check if there is any custom code written.

Make sure, you have customer and bank details selected and invoice selected.

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Anton Venter 20,345 Super User 2025 Season 2 on at

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Hello,

There are tons of reasons why it could be disabled. Please give us more information e.g. is the button disabled on all journals or just one? What is the payment status? Are you admin? etc. Have you tried to update the Dev database from production?

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Suggested answer

Manikanda_Gopal 48 on at

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Hello,

The below method will handle enabling or disabling the generate payments button for both customer and vendor payment journals. Please analyze by setting a debugger in the method 'LedgerJournalFormTrans_Payment/setCreatePaymentsButtonEnabled()'.

Regards,

Manikanda Gopal

Please mark this answer as "Verified" if it solved your issue.

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Verified answer

Alireza Eshaghzadeh 14,672 Super User 2025 Season 2 on at

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Hi Johnny,
Please verify the following on the customer methods of payment:

Ensure that "Electronic Payment" is assigned as the payment type.
Confirm that "Generic Electronic Export Format" is activated.
Check that the ER configuration for the export format is added.

On the payment journal, after generating the payment proposal, click the "Refresh" button on the customer payment journal. If the "Generate Payment" button remains inactive, you need to check the following:

-Ensure your security role has access to run this function.
-Verify if there is an approval workflow on the payment journal.
If you have the SysAdmin role and still cannot run this function, you will need to ask a developer to debug the issue.

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