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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / When a customer sends ...
Customer experience | Sales, Customer Insights,...
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When a customer sends an email to CRM, a new case should be allowed to be created in CRM if the contact or account exists.

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Posted on by Parushuram 10

Hi,

We have a problem, if a mail comes from an unknown user it automatically creates his contact and case. But if he sends 2nd time it will not lookup old contacts and accounts then it will be created as new contact and contacts will be duplicate in CRM.how to get account values automatically.

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Customer (Accounts) : if(startsWith(variables('Customer from email sender'),'accounts'),variables('Customer from email sender'),string(''))

Customer (Contacts) : if(contains(variables('Customer from email sender'),'contacts'),variables('Customer from email sender'),string(''))

Thanks..

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