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Microsoft Dynamics NAV (Archived)

How to customize NAV to support customer service & support issue tracking?

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Posted on by Ulrich Radscheit

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Hi there,

I am desperately missing a service & support feature to keep track on my customer service & support issues connected to orders and deliveries.

Is it hidden somewhere or is it just not there?

How to customize NAV, if possible?

Thanks a lot,

U

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TWBlaisdell Microsoft Employee on at

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Hi Ulrich R,

Thank you for posting on the Microsoft Forum.

The only thing I can recommend is to look at the Customer Relationship Management and Service Management functionality to see how it would work to meet the requirements out of the box.

https://mbs.microsoft.com/customersource/training/trainingmaterials/student/course50223.htm?printpage=false

https://mbs.microsoft.com/customersource/training/trainingmaterials/student/course50224.htm?printpage=false

I hope the documentation helps.
Best Regards,

Tom

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