CTI integration with D 365 Onpremise without USD using CISCO

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Posted on by GPrasanna

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Hi,

we have a requirement to do CTI integration for D 365 on-premise using CISCO. we don't use USD . Is USD required to do CTI integration ? we are looking for inbound calls . . I tried to search and couldn't find much information. Can anyone please provide me with these details on this.Any prerequisites ?

Appreciate your help!!

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Rahul Mishra 38 on at

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Hi @GPrasanna!

Glad to answer your question. USD is not a strict requirement for CTI integration with Dynamics 365 on-premise using Cisco. I would recommend to leverage NovelVox CTI connectors. It provides a flexible way to integrate CIsco telephony with Dynamics 365. NovelVox CTI connector comes with features such as inbound call screen pop ups, click-to-dial, call control from CRM, and agent status sync that works well for Dynamics 365.

For more information: https://www.novelvox.com/integrations/ms-dynamics-cisco-cti-connector/

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