Not able to login to Dynamics Retail Storefront

(0) Share

Report

Posted on by Ajay J

106

I have a Azure hosted AX7DevCTP8 VM. I am trying to login to “Login to Dynamics Retail Storefront”. It directs to URL https://ax7devctp8devecom.cloudax.dynamics.com/ , add an item to cart and checkout. I try to sign-in with Google account and Allow the access. It throws authorization error with Google as shown in screen shot. I entered correct Google account credentials.

Am I missing anything or doing wrong?

*This post is locked for comments

I have the same question (0)

All responses (10)

Answers (0)

André Arnaud de Cal... 300,915 Super User 2025 Season 2 on at

Like (0)

Report

Hi Ajay,

What makes you think you can use a google account? What do you mean with "allow the access"? Which steps did you take?

Microsoft Dynamics AX is using Azure AD for authentication.

The error is stating that a site cannot be reached. Was it previously possible with this same environment? Can you verify if the environment is running? Can you open the URL for AX itself?

Was this reply helpful? Yes No
Ajay J 106 on at

Like (0)

Report

Thanks Andre for reply.

I am assigned into Azure AD. I am able to open AX URL. I am trying to login into Storefront with my gmail account for authentication. After clicking on "Allow" button, it throws error.

Was this reply helpful? Yes No
SergeyP 2,928 on at

Like (0)

Report

First let me explain why that doesn't work on LCS VM out of the box:

in order to authenticate in eCommerce via Google credentials an application should be created in Google, while creating that application one should specify a Reply Url which is used to receive an id_token once , this is mandated by the Open ID Connect protocol. Every customer who is signed up for an AX Offer gets that customer's copy of AX (including eCommerce) and each copy, of course, is exposed with unique set of URLs (corresponding to AX, Retail Server, CPOS, eCommerce). At the same time the provisioning step doesn't automatically create a Google application, as a result you are dealing with the Reply Url (in eCommerce's web.config) which cannot be resolved to a Url corresponding to your application, that is why you are seeing that error page saying that the page could not be found.

How to fix that:

1. You need to create (or just reuse one if you already have one) your own Google Application (choose Web application) by leveraging Google Developers Console details can be found here https://developers.google.com/identity/protocols/OpenIDConnect

2. In eCommerce web.config find a section identityProviders and then a child with name Google, update clientId with the ID of the application you just registered in Google and do the same for the attribute clientSecret and redirectUrl - this one should now point to your deployment and should match the one you will register with Google in the section "Authorized redirect URIs".

3. In AX UI go to Retail Shared Parameters -> OpenID Providers and then select Google identity provider

Look into the table Relying Parties - those are the client applications currently registered in AX, in fact they are useless for your environment and you can remove them to avoid confusions. Then you need to add yours there. Use Type = Confidential; UserType=Customer.

4. Save the form and run 1110 job, wait until CDX will bring the data into the channel DB and then few more minutes because of the cache, or, if you don't want to wait until the cache expires you might consider recycling app pool corresponding to Retail Server in case your environment is not Production one.

Now you should be able to login into eCommerce by using Google.

Was this reply helpful? Yes No
Ajay J 106 on at

Like (0)

Report

Thanks Sergey for detailed information. I didn't try the above approach but I used other link ax7rtw1devecom.cloudax.dynamics.com. When I enter my Google user ID and password, URL was changed with some other link and then I update the URL with ax7rtw1devecom.cloudax.dynamics.com manually and it worked for me.

Thanks,

Ajay

Was this reply helpful? Yes No
SergeyP 2,928 on at

Like (0)

Report

By the way, from your screenshot it looks like you are using CTP8 (not RTW) which needs small change to have layout look much better, it is described there: Correcting eCommerce layout in CTP8

Was this reply helpful? Yes No
Ajay J 106 on at

Like (0)

Report

Thanks Sergey.

Was this reply helpful? Yes No
Jayaprakash Reddy 270 on at

Like (0)

Report

I am facing same issue, could you please let me know which is the redirect URI i need mention in web.config file and google accounts?

Many thanks in advance!

If I give storefront uri then its not opening anything

Thanks/Jayaprakash

Was this reply helpful? Yes No
Suggested answer

Jayaprakash Reddy 270 on at

Like (0)

Report

Hi Sergey,

Thank you so much for your details description. i am managed to login to storefront with your steps, but i can only login with my account and if another customer would like to login how they can login as they cant do the same thing which we executed for every customer right? could you please let me know how they can be authenticated?

another question: if we use creating retail customer in async mode then it will only store the customer info in CRT database and not synchronized to AX ?

Thanks/Jayaprakash

Was this reply helpful? Yes No
PilgrimCZ 572 on at

Like (0)

Report

Hi all,

we try to get this working on T1 sandbox machine with PU28. We set all by some manuals, still we getting an error when logging in with Google account.

Are there any changes in actuall version? All manuals are on way lower versions.

Thx, Marek

Was this reply helpful? Yes No
SergeyP 2,928 on at

Like (0)

Report

Can you please look into event viewer, in the bellow 2 locations for warnings/errors and paste them in a reply

Microsoft->Dynamics->Commerce-OnlineStore->Operational

Microsoft->Dynamics->Commerce-RetailServer->Operational

?

Was this reply helpful? Yes No