My Outlook CRM synced hundreds of contacts from CRM to Outlook, is there an easy way to remove them?

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Posted on by CRM Learner 88

I set up Outlook CRM and it brought in hundres of contacts from CRM into my Outlook. Is there an easy way for me to remove these from Outlook or do I have to do it 1 by 1?

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Ricardo Gimenez on at

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Hello,

You could use the EWS Editor for D365 (github.com/.../EWS-Editor-for-D365) to delete the synched Contacts. Basically, you should use the Dynamics 365 > Mailbox Cleanup Wizard > Contacts option to do that:

Add the following filter: crmLinkState Equals 2

You can change the filter criteria to match the link state you want to remove:

0 = It was linked but is no longer linked

1 = Pending to be linked

2 = Currently linked

Click "Find Items" and "Delete All Items".

NOTE: Before proceed with deletion, please stop the ACT sync process from D365 to Exchange. Also, perform a local backup (PST file) of your contacts in Exchange.

Thanks,

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