Finance | Project Operations, Human Resources, ...

Settlement balance but no customer balance due

(0) Share

Report

Posted on by GuestES

I am in the US, I created a credit for Argentina via a Free Text. The credit was settled through a payment journal so the customer balance is zero. However, when going to the customer and selecting Settle Transactions there are .02 ARS cents left that we can not clear. I have attempted to clear them against another FT, and the system cleared the free text and left balances on the settlement page. I tried a Payment Journal to pull the balances in, but because the balance isn't actually on he customer account, there was nothing to pull in. How can I clear these settlement balances??

I have the same question (0)

All responses (6)

Answers (0)

André Arnaud de Cal... 301,088 Super User 2025 Season 2 on at

Like (0)

Report

HI GuestES,

Can you are a screenshot of the customer transactions form? Are all transactions created with the same currency?

Was this reply helpful? Yes No
GuestES 5 on at

Like (0)

Report

Yes, all transactions are the same currency.

Here is the customer transaction list with a zero balance:

And here is the settle transaction screen showing balances:

Hopefully you can see those screen shots.

Was this reply helpful? Yes No
Suggested answer

saurabh bharti 15,039 Moderator on at

Like (0)

Report

You can use following feature:

exploredynamics365.home.blog/.../

Was this reply helpful? Yes No
Ludwig Reinhard Microsoft Employee on at

Like (0)

Report

Hello GuestES,

Things are still not clear to me.

I can see a GL transaction and two additional customer transactions at the end of your first screenprint.

Can you elaborate where those postings come from and what you tried doing?

Many thanks,

Ludwig

Was this reply helpful? Yes No
GuestES 5 on at

Like (0)

Report

I issued a credit to Argentina via a free text credit. Then daily, I pull all customer balances that were paid via MME into a clearing journal where it settles the customer balance and clears our MME GL. Part of FS6110. When that process took place, the customer account was cleared to a zero balance. But the next day, when I did my clearing journal for that same process, .01 ARS was pulled into the clearing journal. So even though the customer has no balance on their transaction list, there is a remainder somewhere. Looking into the issue, the only place we are seeing the remainder, is if you go into the "Settle Transactions" screen on the customer account, where you would normally mark a balance against something else to clear it. But there is only the remaining .01.

We attempted to fix it with a GL entry for .02 and it created another balance of .01 when we settled the GL entry. So I did a Free Text for the exact amount and it didnt settle, so I did another Free Text for .02 hoping to clear the now .02 outstanding, and the system cleared the Free Text balances, but left .02 in the "settle transaction" screen. We were hoping that the threshold for any exchange differences would capture the remaining balance and clear it, but not such luck.

Was this reply helpful? Yes No
André Arnaud de Cal... 301,088 Super User 2025 Season 2 on at

Like (0)

Report

Hi GuestES,

Unfortunately, on the provided screenshots, I'm not able to see a difference. The first two lines are invoices; the next two are payments. When I look at them, they do balance. Where exactly did you see the 0.01 or 0.02 difference initially?

Was this reply helpful? Yes No