The system could not log you on. This could be because your user record or the business unit you belong to has been disabled in Microsoft Dynamics CRM. {1}{0}

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Posted on by JIMMYCRM

I have a CRM user which is getting the following error: "The system could not log you on. This could be because your user record or the business unit you belong to has been disabled in Microsoft Dynamics CRM. {1}{0}"

This user left the company and then was rehired. When the user left, the user was deactivated in CRM and AD. When the user was brought back on, a new AD account was created for the user using the same user name as her old account. This results in having an inactivated account and an active account using the same NTID.

In similar circumstances, the CRM user with a duplicate username will get a 404 error and changing the current CRM account's username to a test account, saving, and then back to the correct username associates the CRM account with the correct AD account fixes the issue.

In this case, the user is getting "The system could not log you on. This could be because your user record or the business unit you belong to has been disabled in Microsoft Dynamics CRM. {1}{0}" and my fix listed above does not work.

I would delete the old CRM account but that is not a supported fix.

Does anyone have any suggestions?

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Community Member on at

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Hello Jimmy,

Thank you for your query.

Can you please look into the SystemUserBase Table in Org_MSCRM Database of the IsDisabled Coumn for the user who is trying to access the CRM Server?

I hope this helps.

Do inform me if you have any update about the same. Feel free to reply here and I'll be glad to assist you.

Thanks & Regards,

Sharon Mhatre

Support Engineer

Microsoft Dynamics CRM

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JIMMYCRM 60 on at

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Sharon, Thank you for your reply!

I have two records for this user. One is marked disabled, the other enabled. The employee left and then later returned. I believe the old AD account was deleted by the AD group and then she was set up with a new AD account with the same NTID. CRM sees that there are records matching the NTID of the user, and one of the records is marked disabled and therefore locks the user out. In the past, renaming the user account in CRM to a test account that doesn't already have access to CRM, saving and renaming the account back to the original username has fixed this issue. For this particular person it has not.

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tpeschat 4,930 on at

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Is it possible that the enabled and disabled user both carry the same NTID?

And the disabled user probably has been setup first.

So CRM always checks this first user, who is in status disabled.

Can you try to change the disabled user to a test account and then try again to login with the enabled user?

Hth Thomas

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JIMMYCRM 60 on at

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Thomas, Yes, the two NTIDs are the same and I agree that what you suggest if probably happening. I am unable to modify the deactivated record through CRM as it is deactivated. I cannot activate the record because the AD account it is tied to does not exist any longer and I get an error. I don't believe making the modification to the deactivated record's NTID directly in the database is supported.

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tpeschat 4,930 on at

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Ok. And I guess you can't activate it since the more or less exact user exists twice. Then probably you need to overwrite the active user with test user first. Then you shoud be able to activate the suspended user again, change that user to test user. Deactivate again. Finally change the other user again.

And if you have luck it should be working again ...

Br Thomas

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Hi,

Not sure if you fixed this or not - but I've successfully managed to overcome this issue.

I created a workflow to set the User Name field of the disabled crm user to another non-crm user active directory account. Then I ran the workflow against the disabled user.

This removed the conflict.

Roy.

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Ramakanta 2,715 on at

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Thanks Roy...It works for me !!!

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Sean James 15 on at

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Sorry for the sill question, but what do you do next? Change the user back to the correct one after a good log into CRM?

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Sean James 15 on at

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Worked for me.

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Community Member on at

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Hi there,

This kind of situation keeps happening to us every time a sales person gets re-hired.

Questions:

What happens to the accounts we are assigning to Non-CRM users?

I already assigned 6 in the last month. What if we run out of Non-CRM users?

Do we need to create dummy users or something like that?

Thanks in advance for your response.

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