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Finance | Project Operations, Human Resources, ...
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Can Project Invoices be included in the Collections Automation Process?

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Posted on by 2
Hi,
 
I'm testing the Collections Process Automation in the Credit and Collections module.
 
I realized that Project Invoices (Project Management and Accounting > Project Invoices > Project Invoices) are not included in the Process Automation.
I specifically created a Customer Pool with customers that have both Sales Order Invoices and Project Invoices that are overdue.
But when I ran the Process Simulation (Credit and Collections > Setup > Collection Process Setup > Process Simulation), only the overdue Sales Order Invoices show up.
 
I also saw that Free Text Invoices are included in the Automation Process.
So only Project Invoices are missing.
 
When using the standard process for creating a Collection Letter (Credit and Collections > Collection Letter > Create Collection Letters), Project Invoices are included. So they are only missing when using Process Automation.
 
Anyone who knows why this is the case, and is there a way for Project Invoices to be included in the Process Automation?
 
Thank you!
I have the same question (0)
  • Kevin Xia Profile Picture
    Microsoft Employee on at
    Hi,
    You can refer to this official documentation: Collections process automation - Finance | Dynamics 365 | Microsoft Learn. This article describes the process of setting up collections process strategies that automatically identify customer invoices that require an email reminder, collection activity (such as a phone call), or a collection letter to be sent to the customer.
    Best regards,
    Kevin
  • MS-20061015-0 Profile Picture
    2 on at
    Hi Kevin,
     
    Thanks for the reply.
     
    I already read the documentation and I understand how the process needs to be setup.
     
    When testing different scenarios, everything works fine, except for the Project Invoices. They are simply not included in the Automation Process.
    For example, when Pre-Dunning is selected for emails, an email will be sent for each Sales Order and Free Text Invoice, but never for Project Invoices.
     
    And the official documentation doesn't give anything as to way this is the case.
    I was hoping someone here might know something about this.
     
    Thanks!

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