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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Copied project's e...
Customer experience | Sales, Customer Insights,...
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Copied project's email template doesn't appear in my Flow

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Posted on by Buister 15

Hello,

I'm having problems finding my email template in my Power Automate Flow. 

I created a project with a survey and email template in a my sandbox customer voice environment.

I then copied project over to my production customer voice environment.

The email templates in my copied project surveys does not appear in my Flow. I tried creating a new email template for that survey and even importing a template but they still don't appear in my Flow. 

The thing is when I'm creating a project from scratch in my production environment, the email templates appears in my Flow.

Am I missing something? Why doesn't my email template from my copied project appears in my Flow?

Thanks in advance,

I have the same question (0)
  • Jeffcantin Profile Picture
    Jeffcantin 50 on at
    RE: Copied project's email template doesn't appear in my Flow

    Hello, have you found a solution to this issue ? We're having issues with a copied project where this project is not listed in powerautomate afterwards.

  • urklnme Profile Picture
    urklnme 439 on at
    RE: Copied project's email template doesn't appear in my Flow

    The process  "New Ticket Auto Response"  uses "Send email using template".  The mailbox in the FROM on the email template was not set up correctly.  The problem of not being able to activate becuase of "error in Process Definition" also occurred on several other processes.

    So I fixed the team/queue/mailbox configuration and I am able to activate these processes.

    However, the problem of process  "Case Auto Reponse" and "New Ticket Auto Response"  remains a mystery.   When I open the New Ticket Auto Response process and click on View Properties, Case Auto Response shows in the grid of processes instead of New Ticket Auto Response. 

    It is possible that in the TEST instance the Case Auto Response was renamed New Ticket Auto Response and therefore remains a SYSTEM process.  Would that affect which one is used after TEST is imported into PROD?  

    Not sure this will even be a problem.

    new-ticket-auto-repsonse-view-properties-2.pngCase Auto Response"  versus 

  • Suggested answer
    Usha Rathnavel Profile Picture
    Usha Rathnavel on at
    RE: Copied project's email template doesn't appear in my Flow

    Hey there!

    Can you share your form link to customervoice@microsoft.com with more details, so that the team can check on this and get back to you? Thanks!

  • urklnme Profile Picture
    urklnme 439 on at
    RE: Copied project's email template doesn't appear in my Flow

    I have a problem similar to the OP.  I imported TEST instance into PROD instance.   The TEST instance was Copy of the DEV instance.

    We have a process "New Ticket Auto Response" instead of "Case Auto Response" process.  

    The "New Ticket Auto Response" process will not activate in PROD due to an Invalid reference.  "Error in process definition" is the response after clicking on the Activate button.  This process works in both DEV and TEST instances.

    In PROD, When I  click on the Set Properties button, The "New Ticket Auto Response" workflow does not appear in the grid of workflows, however, the "Case Auto Reponse" is listed there.

    Anyone have a clue how the Workflow was imported into the PROD instance, but the properties of that workflow are different from the same process in TEST instance?

    Stuck in Michigan.

  • Suggested answer
    Arjun N Profile Picture
    Arjun N on at
    RE: Copied project's email template doesn't appear in my Flow

    Hi Buister,

    There was an intermittent issue with email templates of copied projects not appearing in Flow (Power Automate). The behavior is to see the email templates in the Flow as you would expect. Can you confirm if you are still seeing the issue ?  

    Thanks,

    Arjun 

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