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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / some emails are not d...
Customer experience | Sales, Customer Insights,...
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some emails are not delivered to the recipients during the mail out

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Posted on by SivaR 459

Hi we import contacts from Azure AD to Dynamics 365 marketing solution on a weekly basis.

Then we send by weekly newsletter to all employees.

in each mail-out, There were some hard bounced emails. I verified those are active once.  if I use Outlook to email to those emails, there are successfully delivered to the right people.

Here is the error when I downloaded the hard bounced emails. It is indicated as an inactive mailbox. If that is the case, how Outlook is able to deliver the mail?

pastedimage1635540847052v1.png  

I checked with the IT group that takes care M365 email server. They mentioned that some emails never came through to the exchange. not a trace at all of those emails.

Could you advise me on how I can debug and resolve this issue?

thank you,

Siva

  • SivaR Profile Picture
    SivaR 459 on at
    RE: some emails are not delivered to the recipients during the mail out

    Thank you for the email.

    in my case, the hard bounced emails are active employees' emails. They have reported that they didn't receive the weekly newsletter. if the hard bounced emails are blocked for 6 months, how i can remove the block which allows the system to deliver the mails to those employees. 

    Regards,

    Siva

  • Suggested answer
    Nya Profile Picture
    Nya 29,056 on at
    RE: some emails are not delivered to the recipients during the mail out

    Hi Siva,

    You can refer to my answer in the following issue.

    (+) Automatically remove hardbounces after sending emails - Dynamics 365 Marketing Forum Community Forum

  • SivaR Profile Picture
    SivaR 459 on at
    RE: some emails are not delivered to the recipients during the mail out

    Thank you for the response. It is indicate

    "When an address returns a hard bounce, Dynamics 365 Marketing will automatically stop sending new messages to that address for six months,"

    Is it any way we can enable them to send the emails to those recipients instead of waiting for 6 months?

    if I remove the hard bounced emails and let them refresh from Azure AD to D365, does this remove the 6-month blocks and let those emails be delivered.

    regards,

    Siva

  • Suggested answer
    Nya Profile Picture
    Nya 29,056 on at
    RE: some emails are not delivered to the recipients during the mail out

    Hi Siva,

    Please refer to the following section to know about Hard Bounced Emails in Dynamics marketing.

    Email hard bounced

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