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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Service Contracts Quan...
Microsoft Dynamics NAV (Archived)

Service Contracts Quantity

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Posted on by Raphi 186

Hello

We want to migrate our service contracts excel table to NAV 2015.
There is a section called Service with the ability to create a service contract.

Our service contracts looks like this:
- Maintenance item --> already created in the item table
- Quantity of the item --> the items are i.e. software licenses
- Customer number
- Price per item

So when I want to create a service contract for the customer, I cannot enter a quantity or define how many licenses the customer is using in the service contract.

Is it possible to create a service contract with the quantity of the items? And is it possible to use a service item for all customers?

Thanks in advance.

Best regards
Raphi

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I have the same question (0)
  • Alexander Ermakov Profile Picture
    Alexander Ermakov 28,094 on at
    RE: Service Contracts Quantity

    Good! I also failed to suggest the solution without customization, using only standard tools.

  • Verified answer
    Raphi Profile Picture
    Raphi 186 on at
    RE: Service Contracts Quantity

    Hi again

    I made it for myself with a little bit code manipulation. I added the quantity field and calculated it in the code with the unit price to get the total amount. It works now. Also I only get one period now (changed CALCDATE('<CM>') to CALCDATE('<CY>') somewhere in the code).

    Thanks anyways!

    BR

  • Raphi Profile Picture
    Raphi 186 on at
    RE: Service Contracts Quantity

    Correct.

    I can see the service item name and below there are 12 lines with the monthly period.

  • Alexander Ermakov Profile Picture
    Alexander Ermakov 28,094 on at
    RE: Service Contracts Quantity

    So as I understood you correctly you get the service invoice for full annual amount, but you have twelve lines for each month separately?

  • Raphi Profile Picture
    Raphi 186 on at
    RE: Service Contracts Quantity

    No ideas?
    Would it be possible to change it anyhow?

  • Raphi Profile Picture
    Raphi 186 on at
    RE: Service Contracts Quantity

    Hi

    In every service item it is 1Y and invoice period is Year.

    That is what is confusing me.


    I set the following dates / settings:

    - Starting Date: 01.01.2016
    - 4x Service Items (Service Period 1Y, Next Planned Service Date 01.01.2016, Starting Date 01.01.2016)
    - Payment Terms Code: 007 (Prepaid)
    - Service Period: 1Y, First Service Date: 01.01.2016
    - Invoice Period: Year
    - Next Invoice Date: 01.01.2017
    - Last Invoice Date: 01.01.2016
    - Prepaid, Combine Invoices, Contract Lines on Invoice enabled

    Thanks.

    BR

  • Community Member Profile Picture
    Community Member on at
    RE: Service Contracts Quantity

    Is this the same concept as 'seats' or 'users' in, oh, I don't know, Microsoft licenses?

  • Alexander Ermakov Profile Picture
    Alexander Ermakov 28,094 on at
    RE: Service Contracts Quantity

    What value have you put to Service Period field of the service contract lines and what value selected in Invoice Period in the header?

  • Raphi Profile Picture
    Raphi 186 on at
    RE: Service Contracts Quantity

    Hi again

    I tried it now with the total price, I think we are going with that (we can create 2 fields for quantity and unit price and then calculate the total price).

    But now I have a problem with the service invoice.

    It creates a service invoice line for every month (01.01.16 - 31.01.16, 01.02.16 - 29.02.16 etc.), but I just want to have the year itself on one line. How can I change that behavior?

    I have 4 service items in a prepaid service contract.

    Thanks.

    Best regards

  • Raphi Profile Picture
    Raphi 186 on at
    RE: Service Contracts Quantity

    Thanks, I will discuss that with my colleagues.

    I think maybe we will do something for ourselves or going with the total amount.

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