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Error when trying to Cancel a Posted Sales Credit Memo

Posted on by Microsoft Employee

Hi,

I am trying to use the Cancel function on a Posted Sales Credit Memo and get the following error: "You cannot cancel this posted sales credit memo because it is not a corrective document".

I've tried researching this error but came up empty. Does anyone know why it would throw this error?

Thanks!

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when trying to Cancel a Posted Sales Credit Memo

    There's nothing in that table either.

  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,137 Super User 2024 Season 2 on at
    RE: Error when trying to Cancel a Posted Sales Credit Memo

    ok sorry. field is not in this table.

    it is in 1900 table.

    but it seems to be doc is already cancelled once.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when trying to Cancel a Posted Sales Credit Memo

    That's the table I'm searching in:

    Table-112.png

  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,137 Super User 2024 Season 2 on at
    RE: Error when trying to Cancel a Posted Sales Credit Memo

    In which table are you searching?

    If I remember correctly then 112 is sales invoice header.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when trying to Cancel a Posted Sales Credit Memo

    Hi Mohana,

    I cannot find a field "Cancelled by Doc No". Do you happen to know the field number in case it's very obvious and somehow I'm missing it?

    Thank you,

    Lia

  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,137 Super User 2024 Season 2 on at
    RE: Error when trying to Cancel a Posted Sales Credit Memo

    Did you chech cancelled by doc no field in sales invoice?

    Run sales invoice header and filter above field with credit memo value.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when trying to Cancel a Posted Sales Credit Memo

    Hi both,

    Thank you for taking the time to look at this.

    I assume you're talking about the below field, but as you can see it's No

    Cancelled-field.png

    Anything else I could check?

    Thank you,

    Lia

  • Suggested answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,094 on at
    RE: Error when trying to Cancel a Posted Sales Credit Memo

    Agree with Mohana. First check if the field "cancelled" is ticked in the credit memo header.

  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,137 Super User 2024 Season 2 on at
    RE: Error when trying to Cancel a Posted Sales Credit Memo

    is that creditmemo already cancelled?

    check Cancelled By Doc. No. field in any sales invoice record with creditmemo no.

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