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Whilst setting up the Blob storage for Marketing insights the authentication failed - "Request configuration value is not present in Organization Configuration. Namespace: MarketingServiceUi; Key: MaxRetryAttempts"

Posted on by 125

Whilst trying to save the "analytics configuration" we get an error. This is attached. The main thing seems to be: "Request configuration value is not present in Organization Configuration. Namespace: MarketingServiceUi; Key: MaxRetryAttempts" Can you please help with assigning this configuration?

We created the blob container ok but when trying to link to it (create analytics configuration record) from Dynamics we get this error.

Here is the error file:

Exception Message: We were unable to start the connector. An unexpected error happened.

ErrorCode: -2147220891
HexErrorCode: 0x80040265

ErrorDetails:
OperationStatus: 0
SubErrorCode: -2146233088
Plugin:
ExceptionFromPluginExecute: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.CdsaConnectorConfiguration.CdsaConnectorConfigurationPlugin
ExceptionRetriable: False
ExceptionSource: PluginExecution
OriginalException: PluginExecution
PluginTrace: 2022-09-01T03:55:44.0022081Z :: Information(170015) :: Processing message: Create
2022-09-01T03:55:44.0178270Z :: Information(170015) :: Processing new entity
2022-09-01T03:55:44.0178270Z :: Information(170015) :: Processing new export.
2022-09-01T03:55:44.0334623Z :: Information(170015) :: SAS Uri validation is successful. BlobStoragePath: dynmarketingprodae.blob.core.windows.net/xxxxxxxxxxxxx ExpirationDateTime: 08/31/2032 14:00
2022-09-01T03:55:44.0334623Z :: Information(170015) :: Starting the connector
2022-09-01T03:55:44.0491185Z :: Information(170015) :: Invoking a post request to url: xxxxxxxxxxxxxxxxxxxxxxxxx.svc.dynamics.com:815/.../startv2
2022-09-01T03:55:44.0647091Z :: Information(170007) :: Using endpoint alias: OutboundMarketing, using default: True.
2022-09-01T03:55:44.0803366Z :: Information(170010) :: Request configuration value is not present in Organization Configuration. Namespace: MarketingServiceUi; Key: MaxRetryAttempts
2022-09-01T03:55:44.0803366Z :: Error(170004) :: Returning default value of type 'System.Int32, exception thrown when retrieving key 'MaxRetryAttempts' of namespace 'MarketingServiceUi' from organization configuration: Request configuration value is not present in Organization Configuration. Namespace: MarketingServiceUi; Key: MaxRetryAttempts
2022-09-01T03:55:44.0803366Z :: Error(170004) :: Request configuration value is not present in Organization Configuration. Namespace: MarketingServiceUi; Key: MaxRetryAttempts
User language is: 1033
2022-09-01T03:55:44.8368899Z :: Error(170029) :: HTTP request failed
2022-09-01T03:55:44.8368899Z :: Error(170029) :: The remote server returned an error: (502) Bad Gateway.
2022-09-01T03:55:44.8368899Z :: Information(170025) :: Retry nr. 1 after delay 00:00:00.1000000ms due to exception WebException.
User language is: 1033
2022-09-01T03:55:45.7785229Z :: Error(170029) :: HTTP request failed
2022-09-01T03:55:45.7785229Z :: Error(170029) :: The remote server returned an error: (502) Bad Gateway.
2022-09-01T03:55:45.7785229Z :: Information(170025) :: Retry nr. 2 after delay 00:00:00.2000000ms due to exception WebException.
User language is: 1033
2022-09-01T03:55:46.5672894Z :: Error(170029) :: HTTP request failed
2022-09-01T03:55:46.5672894Z :: Error(170029) :: The remote server returned an error: (502) Bad Gateway.
2022-09-01T03:55:46.5672894Z :: Information(170025) :: Retry nr. 3 after delay 00:00:00.4000000ms due to exception WebException.
User language is: 1033
2022-09-01T03:55:47.6179458Z :: Error(170029) :: HTTP request failed
2022-09-01T03:55:47.6179458Z :: Error(170029) :: The remote server returned an error: (502) Bad Gateway.
2022-09-01T03:55:47.6179458Z :: Error(170002) :: The remote server returned an error: (502) Bad Gateway.
2022-09-01T03:55:47.6335504Z :: Information(170015) :: ValidationException: We were unable to start the connector. An unexpected error happened., CorrelationId: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

  • YetAnotherChris Profile Picture
    YetAnotherChris 3 on at
    Whilst setting up the Blob storage for Marketing insights the authentication failed - "Request configuration value is not present in Organization Configuration. Namespace: MarketingServiceUi; Key: MaxRetryAttempts"
    Hi there, 
     
    Have someone found solution for that? Suggested answer does not provide fix.
  • PurelyScott Profile Picture
    PurelyScott 22 on at
    RE: Whilst setting up the Blob storage for Marketing insights the authentication failed - "Request configuration value is not present in Organization Configuration. Namespace: MarketingServiceUi; Key: MaxRetryAttempts"

    @ScottColbourne Hey did you ever get this resolved?  Getting same exception trying to configure D365 Marketing analytics export to blob storage for one of my clients and not sure how to resolve.  The only reply here so far included the link to the same steps I'm already following.  Thanks for any insight you can provide.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Whilst setting up the Blob storage for Marketing insights the authentication failed - "Request configuration value is not present in Organization Configuration. Namespace: MarketingServiceUi; Key: MaxRetryAttempts"

    Hi ScottColbourne,

    Please check the steps in the following doc:

    Prepare for analytic reporting with Power BI (Dynamics 365 Marketing) | Microsoft Docs

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