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Universal resource scheduling- schedule custom entity

Posted on by 5

Hi Guys,

I am trying to schedule my custom entity but somehow I can not choose my booking relationship(or create new one).

pastedimage1653386100514v1.png

I added the (by some supposed) necessary fields to my entity(duration, location, schedule from and to, latitude/longitude, territory) and the extra staus reasons to map with bookings but still nothing. 

Any ideas?

  • Suggested answer
    dian74 Profile Picture
    dian74 2,475 Most Valuable Professional on at
    RE: Universal resource scheduling- schedule custom entity

    Did you publish after entering this? Did you setup the booking metadata record?  When you open the record, do you see a book button on the command bar? Steps here: docs.microsoft.com/.../schedule-new-entity

  • Freeman2609 Profile Picture
    Freeman2609 5 on at
    RE: Universal resource scheduling- schedule custom entity

    Ticket is raised, thanks. I have no problems getting this done in other client environments, just this one.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Universal resource scheduling- schedule custom entity

    Hi Freeman2609,

    Please make sure you meet the prerequisites listed in this doc: Enable an entity for scheduling in Dynamics 365 Field Service | Microsoft Docs

    I can achieve this and there is no necessary to create those fields when you add your custom entity to schedule.

    Please try to clear your bowser cache/use another bowser to have a try.

    If all these could not work, please raise a ticket to contact Microsoft.

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