Customer experience | Sales, Customer Insights,...

Upload Button Missing - Bug ?

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Posted on by JanniBatsilas

I have the issue, that in my Customer Insights - Journeys installation, the upload button is missing in the media upload interface (see screenshot).
I have already created two environments and in both this bug persits.

The Support is not really helpful since their answer was (no joke) /try to fix the bug/ ....

I tried in every single submenu to upload an image but failed to do so, because the /Upload/ button is always missing.
The system admin is also not able to upload images.

The Version is: 1.1.37290.68

We have also outbound marketing installed (since obligated to have double-opt-in), the version is: 1.101.2010.0

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Chiara Menesatti on at

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Upload Button Missing - Bug ?

The bug has been fixed with the March release.
Dali Verschuuren Ce... 2 on at

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Upload Button Missing - Bug ?

Is there already a solution for this? I have the same issue.

I was thinking it could be something with the security roles, but even with System customizer and System Admin roles, I still could not upload an image in Customer Insights on the Test and development environments.

In production it is possible, but I don't know if it has something to do with that...
Suggested answer

Chiara Menesatti on at

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Upload Button Missing - Bug ?

Thank you for your feedback. The team is actively investigating this as a bug.