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Hi,
We deleted some customers in Business Central which were coupled to Account records in Dynamics CRM. When we run the sync to try to reimport the Accounts, we get an error saying the sync failed because the Account records are coupled to records which have been deleted in Business Central.
Is there a way to delete the coupling in bulk? We can see from the "Accounts - Dynamics 365 for Sales" list (5341) that the records are still "coupled". Is there a table which stores this?
Thanks!
Stephen
Hello Ivan,
I am also facing the same issue. I am trying to couple and sync Customer records from BC to CE. I have deleted duplicates records in CE and trying to couple again but getting the same error message. As you suggested above, I have checked in Skipped records but didn't see any customers records.
Could you please help how can i can i delete bulk couples records and couple them again with CE.
Thanks much in advance.
No - if you delete a record in one system it doesn't get deleted in the other. This was exactly the cause of the problem we had.
We deleted customers in BC and couldn't sync again because the record in CRM still existed and still thought it was connected to this deleted record.
The solution Ivan suggested is a way to remove (delete) this connection, so we're left with just the record in CRM and we could sync again.
Hi,
does the deletion actually happen in both services?
I mean if a delete a customer in Business Central that is coupled with an account in Sales, the deletion will have effect in both places ?
Thank you very much.
Regards,
.fd
Thanks. Looks like exactly what we need!
Hi Stephen,
Simply search for Coupled Data Synchronization Errors page or open D365 Sales Connection Setup-> Synchronization-> Skipped records and there you'll find full list of records that are skipped due to conflicts, records coupled/deleted.
You can select multiple by record type (table) and for example sort by error message and select one of resolution options either removing coupling, restoring records, synchronize one way or another.
Let me know if there are any other questions.
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