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We were thrilled to see the addition of the "Add to Calendar" email button! However, as we've started testing it we've noticed that when we select "Event and sessions registered" in "What should be added to calendar?", users receive an entirely new calendar, not a calendar item/meeting invitation added to their existing calendar.
The function works well when we only select "Only the event" in "What should be added to calendar?" but we would like to be able to use either option. Are there any ways that we can fix this ourselves?
Thank you!
You're right; even if this is something we all have been waiting for, I believe we'll have to wait a little more for them to solve all the bugs. I love the phone calendars, but sometimes they become overwhelming or start having so many bugs that I conclude that the printable calendars are a better option. For example, when I search for the printable April 2023 calendar and print it, I write everything by myself and am sure I will see the events. While using a phone calendar, they might forget some details or accidentally delete some info, which is not very convenient for me.
Hi Diana!
I just made a new test and the issue still remains (when registrants have the option to create their own agenda).
When I spoke with Microsoft they said that this was the expected behaviour (when adding both "Event and sessions registered", a new calendar is created rather than a new calendar item (a calendar item is what you get if you choose "Only the event"). They noted down my feedback that it would be preferable to have calendar items rather than a new calendar created for "Event and sessions registered", same as for "Only the event".
Hello Sofia, i would like to double confirm if the issue has been resolved or you're still facing it? many thanks, Diana
marking the answer from Niya as suggested
Unfortunately, I haven’t reproduced your issue but I found a similar issue posted by many users with Outlook.
Please refer to:
ICal.ics files creating new calendar instead of opening into current - Microsoft Community
According to my test, no matter whether the option is set to "Only the event" or "Event and sessions registered", as long as the Event selected is the same, the downloaded .ics file will be the same.
So if you're getting the same file after setting different options, please turn to the Outlook forum for more help.
Hello Thomas,
Greetings of the day!
I would like to provide you an update regarding this issue.
As of Outlook Desktop build 16.0.14523, when a user opens a multi-item ICS file they should see the following Outlook dialog
Please check and let me know the update.
Regards,
Kranthi kumar
Support Engineer | Customer Services and Support
FYI - last inputs from MS support premier:
------------------------------------------------------------------------------------
Thank you for your time over the Teams today.
As discussed , Regarding the workaround you just need import the ICalender file in the outlook.
You have not satisfied with this work around because you can’t share this work around with the users.
This is not Marketing app issue and it’s an issue with Outlook team.
I have don’t have any option collaborated with Outlook team. Please create an case with Outlook team about this issue.
For example : you have created created two session in one event
1.Morning session
2. Afternoon session
IF user register in to morning session only one button should be displayed on marketing email
IF user register in to only Afternoon session only one button should be displayed on marketing email
IF he register in to the two session they need to have two button to be displayed in the marketing email for two sessions
We don’t have any option to select the particular session in marketing email.
You have me the below code and want to which method or which function calling particular session then they do customization to achieve this functionality
<center>
<!---Beginning of Container-->
<div align="center" class="wrapperContainer buttonClass-container float-center" data-container="true" id="container4ecc2ed20b2ff1622118666472" style="null">
<div data-editorblocktype="Button" align="center" data-link-type="EventCalendarLinkBlock" style="margin: 0px;" class="buttonWrapper">
<!-- {{#each contact.msevtmgt_eventregistration_contact_msevtmgt_contactid }} -->
<!-- {{#if (eq this.msevtmgt_eventid 'a26d4994-a0f7-4305-a682-bfa347e92539')}} -->
<a class="buttonClass" href="560db3152aa34cb281d8a124a0437004.svc.dynamics.com/.../ics contact.msevtmgt_sessionregistration_contact_msevtmgt_contactid }}
{{#if (eq this.msevtmgt_event 'a26d4994-a0f7-4305-a682-bfa347e92539')}},{"sId":"{{this.msevtmgt_sessionid}}","d":{"sr":"{{this.msevtmgt_name}}"}}{{/if}}{{/each}}]" style="text-align: center; margin-right: auto; margin-left: auto; display: inline-block; background-color: rgb(85, 166, 187); border-radius: 4px; color: rgb(255, 255, 255); width: fit-content; height: auto; padding: 10px 20px; max-width: 100%; line-height: 49px; border-color: rgb(118, 158, 37); border-width: 1px; border-style: solid; font-size: 16px;mso-hide: none !important;" data-msdyn-tracking-id="aa13b1661ac391622129964858" data-lookup-name="Living Lab Workshops 2021" data-lookup-id="a26d4994-a0f7-4305-a682-bfa347e92539" data-lookup-type="only_sessions"><span style="font-family: Verdana, Arial, sans-serif;">Ajouter au Calendrier</span></a><!-- {{/if}} --><!-- {{/each}} --></div>
</div>
</center>
<!---End of Container--><br>
I have created an internal ticket with Product group team and stated working on this issue.
I will keep you posted an update.
Feel free to reach out to me if you have any questions.
FYI - reply from Ms support:
----------------------------------------------------------------
Hello Thomas,
Greetings of the day!
I would like to provide you an update regarding this issue.
I have checked with my internal team and Product group team.
Product group has confirmed that This is a known behaviour in outlook only. We are already in discussions with outlook team to ask them change this behaviour. There is no ETA from outlook team on this change.
We are pushing towards a better calendar experience in Outlook.
As a workaround for now , single item calendar are directly added to the main calendar.
Importing using the "import" functionality in outlook will import in main calendar.
Feel free to reach out to me if you have any questions or concerns.
Hi Nya
I have similar issue :(
Di you raise issue to MS support and get any feedbacks?
Thanks
Hi SofiaJ,
I have similar issue.
Di you raise issue to MS support and get any feedbacks?
Thanks
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