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Add to Calendar email button "Event and sessions registered" creates new calendar

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Posted on by SofiaJ

We were thrilled to see the addition of the "Add to Calendar" email button! However, as we've started testing it we've noticed that when we select "Event and sessions registered" in "What should be added to calendar?", users receive an entirely new calendar, not a calendar item/meeting invitation added to their existing calendar.

The function works well when we only select "Only the event" in "What should be added to calendar?" but we would like to be able to use either option. Are there any ways that we can fix this ourselves?

Thank you!

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Nya 29,060 on at

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Hi,

Would you please describe more about “users receive an entirely new calendar, not a calendar item/meeting invitation added to their existing calendar.”?

When you click the button in the email, an .ics file will be downloaded. It can be opened by outlook and will be added into the calendar after modifying and saving it.

Please tell me what kind of effects are you currently experiencing and what kind of affects you need?

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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SofiaJ 15 on at

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Hi Nya!

Thank you for your question. We would like to see the "Event and sessions registered" to create an iCal which opens into the users existing calendar, rather than creating a new calendar. In short we would like "Event and sessions registered" to work the same way as "Only the event" (which already creates a calendar item in the users existing calendar instead of creating an entirely new calendar.

This is what we want to avoid (a new calendar being created)

This is what we want to see (addition of event in existing calendar)

I hope that answers your question, but please let me know otherwise.

Thanks,

Sofia

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Nya 29,060 on at

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Hi Sofia,

Unfortunately, I haven’t reproduced your issue but I found a similar issue posted by many users with Outlook.

Please refer to:

ICal.ics files creating new calendar instead of opening into current - Microsoft Community

According to my test, no matter whether the option is set to "Only the event" or "Event and sessions registered", as long as the Event selected is the same, the downloaded .ics file will be the same.

So if you're getting the same file after setting different options, please turn to the Outlook forum for more help.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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SofiaJ 15 on at

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Hi Nya,

I was able to reproduce the issue again this morning. If you try to register here you will receive the email with the faulty calendar link (that creates a new calendar rather than a calendar item in your existing calendar).

I saw the link you provided before, but it is from 2010 with the latest contribution being more than 4 years old so I'm not sure how relevant it is.

Thanks,

Sofia

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SofiaJ 15 on at

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Hi Nya,

I was able to reproduce the issue again this morning. If you try to register here you will receive the email with the faulty calendar link (that creates a new calendar rather than a calendar item in your existing calendar).

I saw the link you provided before, but it is from 2010 with the latest contribution being more than 4 years old so I'm not sure how relevant it is.

Thanks,

Sofia

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SofiaJ 15 on at

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Hi Nya!

Were you able to register and see the issue?

Thanks!

Sofia

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Nya 29,060 on at

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Hi,

It is recommended to create a ticket to MS for more help.

Best Regards,

Nya

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SofiaJ 15 on at

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Okay, thank you Nya!

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Thomas Serpollet 105 on at

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Hi SofiaJ,

I have similar issue.

Di you raise issue to MS support and get any feedbacks?

Thanks

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Thomas Serpollet 105 on at

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Hi Nya

I have similar issue :(

Di you raise issue to MS support and get any feedbacks?

Thanks

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