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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Dynamics NAV iPhone Ap...
Microsoft Dynamics NAV (Archived)

Dynamics NAV iPhone App will not connect

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Posted on by Community Member Microsoft Employee

Trying to get my iPhone and another employees iPhone setup with the NAV App and on both devices we are running into the, "Could not connect to the server" Right now we are just using our internal wifi network and if i take the same URL that's supposed to go into the "service name" and put it in a browser on the phone it works flawlessly, So i know i have the correct URL unless theirs something special im missing.

The same app and server info works fine on android..

iPhone 6s on iOS 9.0.2

Our Nav is 2016

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics NAV iPhone App will not connect

    The instruction to use the settings to enable the trust of the certificate on the iPhone worked perfectly. Thanks.

  • MOHAMMED ARSHAD Profile Picture
    MOHAMMED ARSHAD 55 on at
    RE: Dynamics NAV iPhone App will not connect

    Dear Gents,

    I have follow all the steps properly and while using from the browser its working smoothly but from iPhone  i am getting this error message "Could not connect to the server'" , my iPhone Version is 11.3.1 , if you have any idea kindly let me know 

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics NAV iPhone App will not connect

    You are welcome ...

  • BRBA Profile Picture
    BRBA 170 on at
    RE: Dynamics NAV iPhone App will not connect

    Thank you for correcting my incorrect path.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics NAV iPhone App will not connect

    You have to enable the settings under Settings > General > About > Certificate Trust Settings. Under "Enable full trust for root certificates," turn on trust for the certificate. Then only u can run the Dynamics Nav app from Iphone.

  • BRBA Profile Picture
    BRBA 170 on at
    RE: Dynamics NAV iPhone App will not connect

    On my iPhone I had to go into Settings, General, Certificate Trust Settings, ENABLE FULL TRUST FOR ROOT CERTIFICATES for my self signed certificate. Only then would I get prompted to login instead of "Could not connect to the server".

  • Verified answer
    Maneesha Profile Picture
    Maneesha 5,889 on at
    RE: Dynamics NAV iPhone App will not connect

    Ballistic 

    your are exactly right you don’t need to port forward if you connect through internal network

    Refer this video 100% guaranteed your issue will close , when i was testing  got same error that you receive (android) i followed this video and its working fine now

    www.youtube.com/watch

  • Suggested answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,094 on at
    RE: Dynamics NAV iPhone App will not connect

    As other members suggested, you need to check if you made needed trusted certificate installation.

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 43,745 on at
    RE: Dynamics NAV iPhone App will not connect

    It could be an issue with the ceritificate assignment, please check the following setup

    community.dynamics.com/.../microsoft-dynamics-nav-2016-how-to-configure-phone-client

  • ManishS Profile Picture
    ManishS 6,578 on at
    RE: Dynamics NAV iPhone App will not connect

    Are you using the same certificate that works on android in iPhone.

    Check if you have multiple certificate installed on iPhone, if yes remove them.

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