We are trying to set a grading in the Real-Time Marketing Scoring model based on the bounce type, but none aren't displayed. Is this normal? I assume here that the service provides the type of Bounces (Soft, Hard, etc). May this be an issue or something is not well configured? Thank you!
Indeed, what I assume is that there is a code defect here. With your confirmation, I opened a support request for MS to take a look. In the meantime, the workaround should work, TY!
To identify the cause of bounced campaign emails, Dynamics 365 Customer Insights - Journeys includes a bounce categorization feature.
The first two categories –invalid-mailboxandinvalid-domain– are known as “hard bounces.”
Best Regards, Dengliang Li
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