Bounce type - Not being shown?

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Posted on by yader.morales

Hi everyone.

We are trying to set a grading in the Real-Time Marketing Scoring model based on the bounce type, but none aren't displayed. Is this normal? I assume here that the service provides the type of Bounces (Soft, Hard, etc). May this be an issue or something is not well configured? Thank you!

BTW I checked this other blog reference and time ago something similar was reported but I would think now it is resolved: https://community.dynamics.com/forums/thread/details/?threadid=e7b33fc8-7721-ee11-9cbd-00224827e5d4

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yader.morales 10 on at

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Bounce type - Not being shown?

Hi, thank you for taking the time to check it.

Indeed, what I assume is that there is a code defect here. With your confirmation, I opened a support request for MS to take a look. In the meantime, the workaround should work, TY!
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Dengliang Li Microsoft Employee on at

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Bounce type - Not being shown?

Hi,

I have encountered this issue in both Customer Insights -Journeys trial environments.

But you can try using the category field to identify the bounce of the email.

According to the Microsoft documentation.

Email bounce categories - Dynamics 365 Customer Insights | Microsoft Learn

To identify the cause of bounced campaign emails, Dynamics 365 Customer Insights - Journeys includes a bounce categorization feature.

The first two categories – invalid-mailbox and invalid-domain – are known as “hard bounces.”

Best Regards,
Dengliang Li