Sales Order getting auto canceled as Soon As I add the line.

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Posted on by Nikhil More

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Hello All,

Sales order getting auto canceled as soon as I add the line in it. The Line Status changes to Cancel and then SO status changes to canceled. Is it because I am missing any error. I checked the quantity of item- Stock is available. Not able to get this issue.

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Dynamics 365 Finance

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Laurens vd Tang 4,018 Super User 2025 Season 2 on at

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Hello Nikhil,

What is the order type of your sales order?

Best regards,

Laurens van der Tang

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André Arnaud de Cal... 301,231 Super User 2025 Season 2 on at

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Hi Hikhil,

Can you check the delivery remainder for the sales order lines? Is this having an open quantity? Can you also tell how the sales order lines are being entered into the application?

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sagar_patil 918 Super User 2025 Season 2 on at

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Is there any customization done on SO line level?

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Nikhil More 331 on at

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@André Arnaud de Calavon Hi, Yes looks like it is some issue with Delivery Reminder. When I put only 1 quantity system canceled the line. But when I change the quantity to more than 1, Line and Order status changes to Open and On Ordered - Only -1 is visible instead of -2.

Still not able to resolve it.

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Nikhil More 331 on at

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@sagar_patil Hi Sir,

Yes their are customizations also, Mexican Localization is their. By initial findings looks like issue with Delivery Reminder. When quantity is 1, Order get cancelled automatically, while more than 1 quantity then Status changes to Open order.

Also, in Ordered Quantity System shows -1 only (When their is 2 quantities ordered)

Unable to understand.

Thank you

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Nikhil More 331 on at

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@Laurens vd Tang Hi Sir,

Thank you for your reply.

Yes, I checked, Order type is Sales order only.

Thanks.

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Verified answer

Komi Siabi 13,122 Most Valuable Professional on at

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Hello Nikhil More,

You mentioned there are customization. That explain the behavior of the sales order. Will advice you refer back to your developers or partner for the process flow.

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Nikhil More 331 on at

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@Komi Siabi Hi,

Yes, We were able to solve this now. The issue was due to some glitch in Code. The Developer found after debugging and solved.

Thank You Everyone.

Nikhil

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