Integration Dynamics 365 for Sales with an Asterisk PBX

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Posted on by Erik42

Hello fellow experts,

We want to integrate our Dynamics 365 for Sales Online Instance with a Astersik on-premises PBX.

Our main goal is to get a window open when a customer who is already in the CRM is calling. The window should open as soon as the customer calls so the agent already has all the information ready.

Does somebody has any approach where I could start loocking?

I found an App in AppSource, but it doesn't look reliable and old-fashioned. https://appsource.microsoft.com/en-us/product/web-apps/waveaccess.asterisk_telephony_crm_integration

Thanks in advance.

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hi,

you can do this approach by write a service which triggered by call center server to popup the customer information based on phone number.

also, you can see the USD "Unified service desk" its an OOB application provided by Microsoft and fully integrated and customized through MS Dynamics 365.

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