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Teams Integration Not Working for Customer Service Hub

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Posted on by NPN

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I have made all the settings for Teams Integration with Customer Service, but I am not able to see in in the Customer Service Hub app,

only able to see in CS Workspace app.
I have enabled the Teams for All CS apps,

Added Users to agent Profiles

Enabled teams for Case entity

but Still I see this in CS Hub app

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Leah Ju Microsoft Employee on at

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Teams Integration Not Working for Customer Service Hub

Hi Partner,

Based on your screenshot and description, it has to do with whether the setting is enabled or not in the Customer service Hub app.

But it shouldn't, according to the docs:

If you’re using the Customer Service workspace or Customer Service Hub apps, Teams chat is automatically enabled.

https://learn.microsoft.com/en-us/dynamics365/customer-service/configure-teams-chat?tabs=customerserviceadmincenter#enable-or-disable-teams-chat

Are all the steps on the document set up?

So I suggest you create a support ticket for professional assistance following the below procedure.
Get Help + Support - Dynamics | Microsoft Docs

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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