Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Unanswered

Create Work Order Report as PDF Issue

Posted on by 15

Hi,

I've some troubles creating a Mobile Report in the Field Service Mobile app.

When a report is created (I use the RunMobileReport command)

pastedimage1600260360122v1.png

and Word is chosen as format, than everything works fine.

If I use PDF instead, the font of the result is changed and the company logo is distorted.

I added the PrintReport command, but clicking that button in the app gets me "No report found for this entity type".

I'm very unexperienced with Field Service and hope anybody of you can help me.

Thanks in advance.

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Create Work Order Report as PDF Issue

    Hi Martin, FS Mobile and the Resco App use different libraries for creating PDFs, so that's where the problem might be. Have dropped you a private message suggesting to try the preview release. Unfortunately you cannot use the Resco App unless you have a separate license.

  • Meachtl Profile Picture
    Meachtl 15 on at
    RE: Create Work Order Report as PDF Issue

    Hello John,

    thanks for your tip.

    In the Full Resco app the report looks way better than in the Field Service Mobile app.

    So does this mean that the bug is in the Field Service Mobile App itself and there is nothing I can do other than use the Full Resco app?

  • John Holmes Profile Picture
    John Holmes 260 on at
    RE: Create Work Order Report as PDF Issue

    Have you tried running the project in the Full Resco app to see if the issue exists there?  I have had a couple of instances where issues that exist in the Field Service Mobile App don't exist in the Full Resco App.

    At least then you will know where the problem lies.

  • Meachtl Profile Picture
    Meachtl 15 on at
    RE: Create Work Order Report as PDF Issue

    Hello Alexander,

    the version of the app is 12.1.224.0

    The latest version to choose in woodford is 13.1

    But If i look in the Google Play store, there is no opportunity to update the app.

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Create Work Order Report as PDF Issue

    Are you on the latest release of the app? There were some bug fixes recently.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,902 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,297 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans