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Customer experience | Sales, Customer Insights,...

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I have configured auto-case creation functionality with Basic Queue and Create record and update rules within Customer service admin center

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Posted on by Tushar Jadhav

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I have configured auto-case creation functionality with Basic Queue and Create record and update rules within Customer service admin center, Concern

1.Cases getting created on email arrival but not getting within the queue items Concern

2) I have not selected create contacts and allow emails from unknown senders still contact getting created within Dynamic CRM I need support please help me throughout this.

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