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Service | Customer Service, Contact Center, Fie...
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guides does not appear in ressources on power platform

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Posted on by

Hello,

after I created an environment with database in the Power Platform admin center, Guides does not appear in the Resources section even after hours.

I would be very grateful for help.

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  • Andrew.G Profile Picture
    322 on at

    Hello Markus,

    In the resources Tab of the Power Platform Admin Center, the Guides application only shows up as available for installation if you own a license. Also, you should note that the listing there is under Resources > Dynamics 365 Apps and listed as "Dynamics 365 Guides".

    Did you add a Guides installation to an existing Environment, or did you create a new Environment and install Guides on that Environment? Or did you just create an Environment with a Database?

    Your

  • Community Member Profile Picture
    on at

    Hello Andrew,

    thank you very much for your message.

    Yesterday I started a 30 days "Dynamics 365 Guides Trial" and then followed the Microsoft descriptions.

    I created an environment (automatically named as "default") with database, and according to the instructions, the app should appear in the resources tab after a few minutes.

    However, this has not happened so far.

    In the Microsoft 365 admin center, the license is shown as active and I have also already assigned 2 licenses (out of a possible 25) to colleagues.

    Markus

  • Community Member Profile Picture
    on at

    Hello Andrew,

    thank you very much for your message.

    on thursday I started a 30 days "Dynamics 365 Guides Trial" and then followed the Microsoft descriptions.

    I created an environment (automatically named as "default") with database, and according to the instructions, the app should appear in the resources tab after a few minutes.

    However, this has not happened so far.

    In the Microsoft 365 admin center, the license is shown as active and I have also already assigned 2 licenses (out of a possible 25) to colleagues.

    Markus

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