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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Multiple Sign In Boxes...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Multiple Sign In Boxes in Unified Service Desk

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Posted on by Faran Saleem 295

Dear all,

I am facing a very unusual issue.

I have a few hosted controls hosted as IE process. Whenever these Hosted Controls loads for the first time inside my Unified Service Desk instance a new sign in box appears asking me to enter CRM credentials.These hosted controls are generally hosting CRM pages or web resources inside CRM.

So if there are 5 hosted controls hosting 5 CRM applications everytime a hosted control loads a new sign in dialog will appear asking user to login to CRM to view the page.

Hosting type is IE Process for every hosted control. So I was hoping that it should ask for a sign in only once and then it should not ask no matter if there are anymore crm pages loading inside hosted control.

I am using USD 4.1 and CRM 8.2

I have the same question (0)
  • Suggested answer
    v-ancos Profile Picture
    v-ancos on at

    Good Morning,

    You can find more information here https://docs.microsoft.com/en-us/dynamics365/unified-service-desk/admin/connect-dynamics-365-instance-using-unified-service-desk-client?view=dynamics-usd-4.1#single-sign-on-for-unified-service-desk 

    pastedimage1592986844214v1.png

    Thanks

  • Faran Saleem Profile Picture
    Faran Saleem 295 on at

    Hi Sofia,

    I am basically using IE Process and I am talking about the Sign In Boxes that appear on USD whenever a CRM type hosted control is fired

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