Customer experience | Sales, Customer Insights,...

Multiple Sign In Boxes in Unified Service Desk

(0) Share

Report

Posted on by Faran Saleem

295

Dear all,

I am facing a very unusual issue.

I have a few hosted controls hosted as IE process. Whenever these Hosted Controls loads for the first time inside my Unified Service Desk instance a new sign in box appears asking me to enter CRM credentials.These hosted controls are generally hosting CRM pages or web resources inside CRM.

So if there are 5 hosted controls hosting 5 CRM applications everytime a hosted control loads a new sign in dialog will appear asking user to login to CRM to view the page.

Hosting type is IE Process for every hosted control. So I was hoping that it should ask for a sign in only once and then it should not ask no matter if there are anymore crm pages loading inside hosted control.

I am using USD 4.1 and CRM 8.2

All responses (2)

Answers (0)

Faran Saleem 295 on at

Like (0)

Report

RE: Multiple Sign In Boxes in Unified Service Desk

Hi Sofia,

I am basically using IE Process and I am talking about the Sign In Boxes that appear on USD whenever a CRM type hosted control is fired
Suggested answer

v-ancos on at

Like (0)

Report

RE: Multiple Sign In Boxes in Unified Service Desk

Good Morning,

You can find more information here https://docs.microsoft.com/en-us/dynamics365/unified-service-desk/admin/connect-dynamics-365-instance-using-unified-service-desk-client?view=dynamics-usd-4.1#single-sign-on-for-unified-service-desk

Thanks