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Customer experience | Sales, Customer Insights,...
Answered

Set user without license as the account owner

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Posted on by 90

As an Admin, I want to assign/set an Account Owner who does not have a active license. Can I do it, if so what are the steps? Basically set a user as account owner without using a Dynamics license. That account owner will not be using Dynamics until we go live.

Under Sales Hub Account entity, I plan on loading the data from our legacy system. I am setting up the owner id to our associate who would be the account owner. As part of the migration process, I do not want to utilize a license for the owner and start paying for the license when the product roll-out is in the future. I am getting everything setup before we roll out. So I do not want to pay for license upfront. When we get closer to the roll-out, will get the account owner the necessary license they need.

So is there a way I can associate an account owner without consuming a license? I should be able to assign unlicensed user as the account owner on the web or using build import using excel/csv. Any help and steps to accomplish would be very much appreciated. I am open to other alternatives.

Note: I have my associates (who are going to be assigned as account owner's) under my Team.

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  • Verified answer
    Hitomi Profile Picture
    on at

    if you want to assign an Account Onner who does not have Dynamics license,

    I suggest that you assign the user as Microsoft Power Automate Free or Forms pro trial which have Common Data Service app.

    when the user has such a free license to have Common Data Service app , the user appears in User list in Dynamics CRM online.

    after than you can assign him as an Dynamics service role.

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