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Hi,
I have run a customer journey and email were sent properly, however I can't see any activity record being generated at contact level.
If you're within the Marketing module you should be able to do a form switch in Contact, see below as an example.
Hi,
I am having the same issue and just came across your post. Thank you for posting the fix to this. Can you share where we would switch the Contact form to the Insight form? Is this in the backend custom configurations? Thank you.
On the Insights form would you see only the marketing emails or ALL the activities for that contact?
Hi,
The emails in the Marketing module are not sent via the generic CRM email functionality through Exchange/ServerSync/EmailRouter. It is sent via the Marketing module's back end engine and this is why they don't appear in the Activity Email list.
However, if you switch the Contact form to the 'Insight' form you'll be able to see what Marketing emails they have received in the past.
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André Arnaud de Cal...
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