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Hi Everyone,
Documentation for Omnichannel often includes an option to configure through Admin Center *and* the Administration App.
Are both options equally, universally available, or do you have to choose one or the other depending, for example, on the version of Omnichannel?
Thank you in advance for your time and responses :)
This page is a good example. docs.microsoft.com/.../help-hub
Hi,
You can refer to this document:
https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-admin-center
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Frank Gong
Thank you Frank,
That is helpful. I understand now that Omnichannel Admin Center is only available in the new update. Does this new Omnichannel still have the Administration app, or not?
On my side, it still exists:
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