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Field Service Mobile App Configuration Issue

Posted on by 70

Hi All,

I am trying to configure Field Service Mobile App(Dynamics 365) to view the Work Orders assigned to the Field Engineer (Security Role - Resource).

But it is showing all the Work Orders.

Please help me to resolve this as its urgent.

Thank you

  • Verified answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: Field Service Mobile App Configuration Issue

    One approach would be this:

    pastedimage1617964076984v1.png

    This lists all work orders that have a booking and where the booking resource's user equals current user.

  • Vedvati Profile Picture
    Vedvati 70 on at
    RE: Field Service Mobile App Configuration Issue

    Great! Thank you for your response. Could you please tell me how to set View to show only assigned Work Orders?

  • Verified answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: Field Service Mobile App Configuration Issue

    If you have associated the mobile worker with an offline profile, you need to adapt this to limit the records.

    If you don't use offline, then just assign a different work order view to the app. The standard view is "Active Work Orders", which shows all instead of "my".

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