Dynamics Community Forum Thread Details

RMA MODULE difficulty

we are new at using the RMA module in Dynamics GP and are finding it difficult to use.

We see that it is an easy tool to use when we ship the wrong enclosure and must ship a new one but find it very user-UNfriendly when trying to use it for:

1. non-conformity purposes: no item on the invoice is coming back, we simply are shipping more screws or things of the same type that we will in-turn credit ... so nothing is coming back at all ... and the items missing are NOT on the original invoice

2. repairs: when items come back for repair it is company policy to call it a " rework " and NOT the item number on the invoice and these are invoiced and credited at $20/ea

3. annual returns can easily include purchases on 30 different invoices but there seems to be an option for only 1 invoice at a time .... does this mean we have to issue an RMA for each invoice x each customer with an annual return ?

4. we sometimes issue credits for price adjustments ( nothing is coming back and nothing new will ship) but we do not see this option in the RMA module.

Are we using this module incorrectly ? Is the module truly only for 1 invoice / 1 invoice / one new invoice / one credit ?

Categories:

Microsoft Dynamics GP

Good Day

As to your 4 specific points:

1. The RMA process is designed around an item being Returned. As such, there is no functionality to issue credit with no item being returned. You would like send the items and issue a Credit Memo in Receivables Mgmt for something like this.

2. We have an additional module, Depot Management, that is used for in-house repairs, rework, etc. You can take your returned item ( 'Inbound' ) and rework it, then put a different item number back into Inventory ( 'Outbound' )