Adding to what Richard and Beat have mentioned, if the users just use Remote Desktop Connection to connect to the terminal server and access Dynamics GP, do they see the same issues?
Also, if you go through anything extra like a Citrix session, RemoteApp or anything such as that, we'd want to remove those from the equation as well, to see if the issue remains.
If the users can login to Dynamics GP fine but have the application freeze on them while they're working, we'd want to find out if the issue is completely random or specific to a certain process.
As well, if you have any third party products, we'd want to remove those as well, which you can do by having users log out of one of the terminal server's GP instance, then renaming the GP directory and running a Repair against it in Control Panel > Programs and Features. This will re-create the entire GP directory to include all folders and files, but without any third party products nor customizations/VBA. It also will not have the modified forms/reports with it.
Once you get the 'clean' GP directory, have users login to it to see if you can re-create this issue with GP freezing, if not, then we would add back the third party products or customizations, one-by-one, testing after each one is added, to see if the issue appears again, which would seemingly indicate that product or customization may be the cause.
If this issue only occurs to a couple users but not all, then it becomes a matter of trying to determine what is unique with the 'bad' users compared to the 'good' users. Have them login to different terminal servers to see if the issue follows them, so we can determine if the issue is more user or machine specific.
Thanks
