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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Is there a way to remo...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Is there a way to remove an email from the Block List in Dynamics 365 Marketing?

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Posted on by KTitus92 55

In Dynamics 365 Marketing, is there a way to see what email addresses have been block listed and to remove an address from the block list? We are trying to send an email to internal employees through a distribution group but due to some things outside my control the email hardbounced a few times. I have cleared out and readded the correct email which I saw should reset being able to email that address. Now we are getting a "blocked" error instead of Hard Bounce, so I think we are moving in the right direction. 

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    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    Please refer to the following section to find the specific reason why the email was blocked.

    Email blocked

    The message was blocked due to rules established within Dynamics 365 Marketing, so no attempt to send it was made. Blocking can occur when: a contact is marked as "Do not bulk email" and/or "Do not email"; the send list includes duplicate email addresses; you've used up your send quota for the month; the message includes invalid, missing, or blocklisted addresses for the recipient, sender, and/or reply-to; other required fields are missing for the message. Examples of block listed addresses include known anonymous email servers and generic addresses such as do-not-repy@constoso.com or office@contoso.com.

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