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Service | Customer Service, Contact Center, Fie...
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Inspection Templates

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Posted on by 15

Hello Everyone

I am new to Dynamics Inspection Templates

I have created an inspection templates and I wanted to tag questions so I added information in the Advanced settings in the Description

pastedimage1659933757578v1.pngpastedimage1659933832769v2.png

In the example above Please Notify NOC and/or provide reason for not notifying NOC* I have added in the Description Advanced Settings the word "Note" and is seen just below in the question. I went to the entity Customer Voice survey question in the field msfp_subtitle field. But its not there. Where is this value stored and it what entity so I can 


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  • KK-365 Profile Picture
    1,010 on at

    Hi Marco,

    Are you able to see this question in the Survey Question Entity?

    As, I am not able to see this question, even though I am able to see the incident survey.

    pastedimage1659959007115v1.png

    But no survey questions associated.

  • AllThingsMS Profile Picture
    70 on at

    Hi Marco,

    I was surprised Microsoft did not automatically populate the Customer Voice Survey (CVS) Question: msfp_subtitle field with the description. I am currently working on a flow to populate this information when an Inspection Template Version is marked processed.

    It uses some of the out of the box inspection flows as a template.

    pastedimage1664384028294v1.png

    Hope this helps!

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