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Is there any way to add knowledge search to a power app?
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Hi
Is there any way to add knowledge search to a power app?
Thanks for help!
Yes, you can add knowledge search functionality to a Power App by integrating it with a search engine or a knowledge management system. There are several ways to achieve this, depending on the specific requirements and use case of your app.
One approach is to use Microsoft Power Apps' built-in search feature, which allows you to search for data across different data sources within your app. You can also use external search engines like Bing or Google to search for information on the web or within your organization's knowledge management system.
Another option is to integrate your app with a third-party knowledge management system such as SharePoint or Salesforce Knowledge, which provides a powerful search engine and a centralized repository for your organization's knowledge assets. These systems offer APIs and connectors that you can use to integrate your app with their search functionality.
To implement knowledge search in your Power App, you will need to design the user interface for the search feature and configure the data sources, connectors, and APIs that your app will use to access the knowledge management system. You may also need to customize the search algorithm and the search results display to meet the specific needs of your users.
Hey!
All three of them.
- Dynamics 365 Customer Engagement Plan used to be a bundle comprising sales, customer service, field service, but I believe this is no longer being sold.
- Dynamics 365 Customer Service Enteprise Edition is the version available as a base license to use Dynamics 365 Customer Service application.
- Dynamics 365 Plan refers to other plans that allows using D365 Customer Service App, like Dynamics 365 Customer Service Attach.
regards,
Yes, you can add knowledge search to a Power App using the Knowledge Management (KM) feature in Dynamics 365. Here's how you can do it:
1. Create a Dynamics 365 environment: You'll need a Dynamics 365 environment to use the KM feature. You can create one by signing up for a free trial of Dynamics 365 or by purchasing a subscription.
2. Enable the KM feature: Once you have a Dynamics 365 environment, enable the KM feature by going to the Dynamics 365 Administration Center, selecting your environment, and then going to "Settings" > "Product > "Knowledge Management". Follow the instructions to enable the feature.
3. Create a knowledge base: Next, create a knowledge base in Dynamics 365 by going to the "Knowledge Management" area and selecting "Knowledge Bases". Create a new knowledge base and add articles or other content to it.
4. Add a knowledge search control to your Power App: In Power Apps, add a "Knowledge Search" control to your app. This control allows users to search for articles in your knowledge base directly from the app.
5. Customize the search control: Customize the search control by setting the properties to match your requirements. For example, you can set the search scope to only search a specific knowledge base or set the display options for the search results.
6. Publish your app: Once you've customized the search control, publish your app to make it available to users.
And that's it! With these steps, you can add a knowledge search feature to your Power App using the KM feature in Dynamics 365. This allows users to search for information within your knowledge base directly from the app, which can help improve productivity and efficiency.
Hi Martin.,
Actually, this is not a table but a URL:
So we can:
1.Add page
Add a table containing the data you need
2.Add any table
Switching content type table to URL
Copy and paste the URL of the knowledge search page into the new page:
/main.aspx?pagetype=kbsearch&showLang=1&enableSelection=1
3.Populate the rest content (title/icon) and publish your app.
It starts working.
Hey!
The way to configure this would be following the guidelines on learn.microsoft.com/.../set-up-knowledge-management-embedded-knowledge-search
Please note that KnowledgeArticle is a restricted table, meaning that it requires a Dynamics 365 Customer Engagement, Dynamics 365 Customer Service or Field Service license in order to run. learn.microsoft.com/.../data-platform-restricted-entities
Best regards,
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André Arnaud de Cal...
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Super User 2024 Season 2
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Martin Dráb
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nmaenpaa
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