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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / I Cannot get into sale...
Customer experience | Sales, Customer Insights,...
Answered

I Cannot get into sales Hub -

(1) ShareShare
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Posted on by TU-27051209-0 8
Hi
 
I'm trying to access our sales hub to share some emails but the screen is totally different from the last time I used it.
 
Has there been an update? Need help urgently
  • Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Moderator on at
    Hello User,
     
    What new changes you are referring can you describe it or share some reference image.
     
    Thank you,
    Amit Katariya
  • Verified answer
    Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 7,849 Moderator on at
    Hello TU-27051209-0,
     
    There are several reasons why you see different screen of Sales Hub app.
    1. Installing MS Updates/Wave Release: The Oct 2024 Wave updates are applied to environment
    2. Applying changes through customizations (or solution import): Someone customize the form layout or installed solution that changed the existing layout of the form
    3. Accessing app with different security role: Form (Layouts) can be linked with Security role so when you access it with different role, you get different form layout.
    4. Accessing another form of same table/entity: You may have access to different forms, change the form from top left side option under Record name
    5. Accessing another environment: May be possible that you have seen the earlier UI in different environment and currently access other environment (like, Dev, UAT, prod)
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me.
     
    Best Regards,
    Daivat Vartak
  • Suggested answer
    Muhammad Affan Profile Picture
    Muhammad Affan 4,629 Moderator on at
    Hi There,
     
    Can you please provide the screenshot of the changes you're referring to?
     
    Are you talking about the focused view? thats the only change I can see as of now
     
    Thanks

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