Missing Social Media in Customer Insights Journeys

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Posted on by Paul Adams

Unfortunately, it seems that Social Media (posting) is no longer included when installing Real-time Marketing or the new Customer Insights Journey. Is there no plan to incorporate this into Real-time Marketing?

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Community member 4 on at

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Missing Social Media in Customer Insights Journeys

Is there any workaround for social posts in the new Real-Time Marketing?
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Fiona_Tiernan 384 Super User 2025 Season 1 on at

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Missing Social Media in Customer Insights Journeys

Hi Paul,

Unfortunately according to this Microsoft documentation, there are currently no plans to incorporate this feature into real-time.

I hope this answer is helpful - if so please mark it as verified.

Kind regards,
Fiona