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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Missing Social Media i...
Customer experience | Sales, Customer Insights,...
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Missing Social Media in Customer Insights Journeys

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Posted on by Paul Adams 22
Unfortunately, it seems that Social Media (posting) is no longer included when installing Real-time Marketing or the new Customer Insights Journey. Is there no plan to incorporate this into Real-time Marketing?
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    Community member 4 on at
    Missing Social Media in Customer Insights Journeys
    Is there any workaround for social posts in the new Real-Time Marketing?
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    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 325 Super User 2024 Season 2 on at
    Missing Social Media in Customer Insights Journeys
    Hi Paul,

    Unfortunately according to this Microsoft documentation, there are currently no plans to incorporate this feature into real-time.

    I hope this answer is helpful - if so please mark it as verified.

    Kind regards,
    Fiona

     

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