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Customer experience | Sales, Customer Insights,...

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Missing Social Media in Customer Insights Journeys

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Posted on by Paul Adams

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Unfortunately, it seems that Social Media (posting) is no longer included when installing Real-time Marketing or the new Customer Insights Journey. Is there no plan to incorporate this into Real-time Marketing?

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Fiona_Tiernan 421 Moderator on at

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Hi Paul,

Unfortunately according to this Microsoft documentation, there are currently no plans to incorporate this feature into real-time.

I hope this answer is helpful - if so please mark it as verified.

Kind regards,
Fiona

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Is there any workaround for social posts in the new Real-Time Marketing?

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